Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

UHB Heartlands Hospital


Outstanding ENT department

The ENT department at Heartlands hospital have provided outstanding service and treatment. I was referred on a Monday and had my appointment on the Thursday. I was seen very very quickly and my cancer diagnosis was made quickly following this appointment. The consultant was fantastic. I was well informed and any queries or concerns I had were addressed by them. Treatment and follow on care has been brilliant.