Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Heartlands Hospital


Horrible wait in A&E

Parking was a nightmare. I was then waiting for 20 hours in the A&E waiting room for a bed. I was pulled aside and offered sandwiches and drinks but the environment in there was really horrible. There were a number of drunk people in there accompanied by police.