Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Heartlands Hospital


Told me to reschedule but I refused

I recently visited this hospital for a check up but was told that the machinery used for testing was broken and I would have to come back another time. I refused and told them I would wait to be seen and was not leaving. They eventually found a working machine and my appointment went ahead.