Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Heartlands Hospital


Long wait and dirty A&E department

My experience at A&E at Heartlands Hospital was awful. I waited over 6 hours and had still not been seen. The waiting area was dirty and the atmosphere in there was not nice with people accompanied by police and others rowdy and drunk. The toilets were not working. The experience was so awful I left and delayed getting medical treatment because it was unbearable in there.