Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Heartlands Hospital


Birth went well but experience was poor

I don't think anyone has good experiences here. I was waiting in triage for a long time as there were no beds in the labour ward. When a bed did become available I had to walk there which wasn't great. I was eventually given an epidural and had an emergency C-section which went well. I didn't feel unsafe at any point during this experience but it did feel like nobody was listening to me.