Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Heartlands Hospital


Great service in the Cardiology department

Got no problem with the department. Was referred through another hospital for irregular beating heart. Followed through with appointments and I received regular check ups. I was provided with new tablets and was advised I can contact in case of emergency or with any concerns. Consultants were informative. Wouldn't have got to the bottom of the problem without them.