Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

UHB Heartlands Hospital


Would not visit

I do not like to go to Heartlands hospital due to mother in law passing away their. There is cleanliness issues. My mother in law was submitted in that hospital after having an operation and due to poor safety and hygiene precautions she caught MRSA which resulted her in passing away. Was supposed to have a MRI at the hospital, Letter received advises not to eat or drink any caffeinated drinks. So I had a def caffeinated drink instead. When I got their they advised me they could not proceed with my appointment and denied after waiting 2 hours because I had decaffeinated drink. Son had to contact the manager to complain who advised that they would make changes to their correspondence letter. The letter is still the same not making it clear that no caffeinated drinks to be drank.