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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

The Maple Leaf Centre


Not the best

My husband has vascular dementia/Alzeimhers, due to Covid he has not had any face-to-face appointments, the telephone appointments have been far from ideal, the consultant is obviously reading off a tick-list as my husband can more or less guess what the next question is going to be. The reception staff at MLC are rude and abrupt - one time he rang to change an appointment the reply was -'what do you want' - not the best way to treat any of their patients. We have already made a complaint through PALS but just received a 'standard' reply which was not satisfactory. PS: The CNS was great and we received more information and empathy from him than we did from the more senior staff.