Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Maple Leaf Centre


Awful. Dire lack of appropriate care.

Feel alot of adults are treated for Alzheimer's here. god help them if they can't advocate for themselves! Mental health care patients fobbed off with poor low level support when they need robust support put in place. Not sure how qualified some of the staff are? Feels like the budget doesn't exist and they need people to be moved out of their remit ASAP. The crisis line is a joke. Common advice is to do a bit of breathing or some mindfulness like colouring in. Look after your mental health because if you need real support there is nothing unless you pay private. Lack of care plans and any direction. Not transparent. Poor communication. Appalling for those most vunerable in our community.