Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Maple Leaf Centre


Service has lacked consistency

I am happy with the services provided now, because my most recently appointed doctor is very good. However, there has been a high turn over of staff in recent months and a lack of continuity of care. I do hope that these issues have now been sorted out and that going forward the service will continue to improve.