not had any face-to-face appointments, the telephone appointments have been far from ideal, the consultant is obviously reading off a tick-list as my husband can more or less guess what the next question is going to be. The reception staff at MLC are rude and abrupt - one time he rang to change an appointment the reply was -'what do you want' - not the best way to treat any of their patients. We have already made a complaint through PALS but just received a 'standard' reply which was not satisfactory. PS: The CNS was great and we received more information and empathy from him than we did from the more senior staff.
this team but at times a couple of the team were judgemental and overbearing scaring their client to the point she had nightmares.
One minute they were taking her into care, the next she’s discharged with info there would be a psychologist appointed. Now it’s just a phone call from the Newington centre from a doctor nearly three weeks time. Ok but my granddaughter is unable to talk on the phone due to autism and severe ocd so please tell me how that helps? Also what happened to the psychologist that she really needs?
granddaughter and some of the staff are distressing her with their attitude. Some of the staff are amazing but their work is being hampered by a few uncaring nurses. She is quite ill but we feel they are not taking her autistic difficulties into consideration
My husband has vascular dementia/Alzeimhers, due to Covid he has not had any face-to-face appointments, the telephone appointments have been far from ideal, the consultant is obviously reading off a...