Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - The Jacey Practice


too difficult to get through by phone

I was trying to get through from 8am on Monday morning. Finally the call was answered at 2pm on Tuesday afternoon. I was told there were no more emergency or routine appointments and would have to call back at 8am the following day. I said I had been trying. I was told to queue outside any of the surgeries at 8am the following day. I explained I was a carer and could not do this. I think it is not acceptable that patients cannot even get through let alone get appointments.