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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

SHP - The Jacey Practice


You cannot get through by phone

You cannot get through by phone. Many days the lines are full as soon as they open at 8am. If you are lucky and are able to join the telephone queue, you may be on hold for over an hour. Online bookings are switched off. If you do get through, some (not all) of the receptionists are rude and uncaring. After hours spent getting through to the surgery the receptionists do everything they can to prevent you from making an appointment to speak to a GP. It is incredibly stressful. I am not too sure what the point of this practice is, as you really cannot get to speak to a doctor. If you are ill you end up having to call 111, go to A&E or go privately. This used to be a great surgery before the merger with SHP. Some of the doctors are really good, if only you had access to them. The only part that seems to work well is the online repeat prescription service. Perhaps the worst part is that SHP don’t seem to have any intention / ability to improve the situation and the patients / health authorities seem powerless to take action. Our local MP has taken no action.