Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - The Jacey Practice


Worst doctors group ever

They are verging on criminal negligence now! No one can get to see a GP. You will never see or speak to your own GP. I called and got told if I wanted to speak to someone medically trained to call 111. Only when I got annoyed and said basically what is the point in you (the GP practice) even being there did they put me on hold then come back and say they had asked the doctors there my query and and answered it! So clearly they COULD help they just chose not to. Instead pushing all patients to go elsewhere whilst they stand around doing nothing.