Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

SHP - The Jacey Practice


1-2 hours on hold to get through by phone

Since becoming part of the Solihull Healthcare Partnership you simply cannot get through by phone to the surgery without being on hold for 1-2 hours. Calls are also regularly dropped so you may be on hold for an hour, get cut off and have to start all over again. They also seem to be in complete denial about the problems. It is an utterly ridiculous and unacceptable situation. There are, no question, some very good doctors in this practice, but they simply can’t manage the enlarged business. It is a very upsetting and dangerous situation. For example, there was an old man outside the Haslucks Green Surgery last week, he was begging the receptionist to make an appointment for him to speak to a GP as he could not get through by phone. He was clearly unwell and distressed. She refused and told him to go home and wait on the phone for however many hours it would take to get through. It was really upsetting.