Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

SHP - The Jacey Practice


Frustrating getting appointments

I recently had a health issue and got advised to following up with the GP for tests. I phoned to get an appointment on 15th October and was on hold for 20 minutes to get through to someone who then decided where my call should go which saw me on hold for another 30 mins so by this point I have been on hold in a call queue for 50 mins. Then when I got through to make a booking I had to be put on hold again whilst they work out the booking slots. I total I was on the phone 1 hour and 15mins which is just ridiculous and made me very stressed. I had to go to the Monkspath surgery as my usual one in Dickens Heath is closed. I can not fault the doctors and staff I saw they were very helpful face to face.