Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - The Jacey Practice


Have a good book to hand

I spent over 3 hours on the phone from one person to a 'call navigator' to then get someone who took my details to pass onto a Doctor, and this was not including the few occasions I got cut off just as I got down to no.4 in the queue from 50. Yes, 50! Just to speak to someone to arrange for a Doctor to call me back. The service has become virtually unusable and I cannot see how any efficiencies are being achieved, or if they are at what cost to providing good customer service. Used to one of the best but sadly not completely awful service