1 hour and 20 minutes to speak to someone
I called Jacey practice today to arrange a face to face appointment for my Mum as requested by her GP. I was 17 in the queue and waited 40 minutes then was put through to the care team and was 19 in the queue and waited a further 40 minutes to be told a receptionist would call me back next week to sanction a face to face appointment, as this was not something they could arrange without GP approval. What is going on? My Mum is 81 thank goodness I am able to wait this length of time to speak to someone, but who can? What has happened to a service which was running well? Why does my mum who lives closer to Jacey practice now have to go to Monkspath which is actually detrimental to her health as she struggles in longer car journeys. There are so many people who will go under the radar, due to negligence and lack of face to face appointments. What are our GPs doing? If not seeing patients face to face? The system is NOT working