Horrendous waiting time on the phone
Every time you call, make sure you have cleared plenty of time. It’s often over at an hour to speak to anyone. It never used to be like this, your new system doesn’t work. The online consultation is shocking, referred to documents I could easily google. I want to speak to a doctor not have a google search. The online consultation is difficult to navigate and I consider myself good with I.T, god help you if you are not I.T savvy. I then waited four days for any contact with a text message asking me if I still had the same complaint. The most bizarre experience, finally a GP called me and attempted to prescribe me a drug that I had purchased from the chemist. Thankfully I m was not seriously ill. Covid / or no Covid surely this is all just dangerous practice.