Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - The Jacey Practice


Impossible to Get through to a real doctor

I have tried to help my elderly housebound parents access the service several times. They finally get through to the receptionist, request an appointment with a doctor, only to be put back to the end of the Queue, number 29. They are not online and are now desperate. I have given the one star to the pharmacy staff who have remained a constant throughout, so my thanks to them. Good luck to anyone expecting any other sort of service. I’ve worked at a surgery and this is no way to treat people.