Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - The Jacey Practice


Cannot make an appointment

I have been trying to book an appointment for the last 4 weeks , after several calls telling me the queue was already full - I completed an online form to book as I received a letter to book a smear and having had irregularities in the past i called - again full queue - having completed the form online I received a response 4 days later to say an appointment will be booked ... fast forward approx 3.5 wks - still nothing - you can’t get through to them on the phones - it’s ridiculous - a once great practice has failed the basics of being contactable