Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - The Jacey Practice


Waiting to see the doctor and medication

I had an infection and the doctor at the A&E told me to see my GP for further investigation, its been 8 weeks and am still waiting to see the doctor. I tried several times to call but the queue was always long. I had to come in at 8am and queue to see the receptionist and I finally got the appointment. The doctors are great when you see them but the problem is getting through.