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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

SHP - The Jacey Practice


I cannot book an appointment

I’ve heard of appt booking difficulties but hadn’t experienced myself as I haven’t needed one since before the pandemic. I now need to book a regular appt as well as a smear test appt. I’m not able to wait the long waiting times on the phone so I had no choice but to go into a surgery to book. Due to incorrect information on the website, and from receptionists, surgery closed due to lack of staff, when open the receptionists not qualified to book appts, and driving to alternative sites to then find there are no appts left anyway. This has taken me various trips over 5 days and I still have neither appt booked.