Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Castle Practice


Hard to get in and lose test results

They are not very good at all. I find it very hard to get appointments around work. I asked for an appointment at 8:30 so I could still get to work on time but I was not actually seen until 9:25. There is regularly nobody on reception and even when there is a big queue I have seen them only have one receptionist on. They've also lost results in the past and not shared them with me or anyone else so I have to keep going back for more tests.