Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Castle Practice


Okay but difficult to get appointments here

They are okay but I sometimes have to wait for appointments. I can get through on the phone but they regularly tell me that all the appointments are gone. I recently got a text message to book an appointment for my blood test results but I couldn't get one and had to wait a week. I do like their online repeat prescription service but it's difficult to navigate when you're older.