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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

The Castle Practice


Very hard to access

My experience of The Castle Practice has been awful. I find it extremely hard to book appointments and I have only found one receptionist to be helpful. When you get appointments the surgery is always running late, and it's normal to be seen an hour after your appointment time. On one occasion I waited for four hours, I repeatedly approached reception to check they had booked me in and they told me they had. You have to order repeat prescriptions online or in person which is difficult around work. Accessing appointments around work is also difficult. On one occasion the doctor prescribed me medication that I should not have taken and I ended up in A&E.