Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Castle Practice


I struggle to get appointments

The online service is awful, I cannot get an appointment that way, it's difficult to get through on the phone line for appointments too. The only way I manage to get appointments is by attending the surgery at opening times, and even then an appointment is not guaranteed. I have recently been trying to get a medical form signed for my husband so that we can go on holiday and this has proved very difficult and it has been very frustrating. I have to attend for regular blood tests, that service is good, and I have no problems getting appointments for that.