Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Castle Practice


A highly recommended surgery

The Castle Practice are a very good surgery. I can always get an appointment when I need one, and I do not have any problems with the phone lines. The doctors are great, and I see the nurses every few months for my B12 injections. I have pre-booked appointments for my injections and I am sent text message reminders about the appointments which is very helpful. I always recommend this surgery to family and friends because I hear such awful stories about other surgeries. I am very satisfied with the service provided here.