Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Castle Practice


10 minute limit on appointments is concerning

I find it hard to get an appointment for the same day. The phone lines are always very busy. When I do get an appointment I am told that I can only discuss one problem and that there is a 10 minutes time limit. This makes feel under pressure and I feel rushed. It is more common to be given an appointment with a Health Care Assistant which I think is wrong. The appointment restrictions and the lack of available doctors appointments is very frustrating and I feel like they really do not have time for their patients and that they do not care.