Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Castle Practice


Very responsive to mental health requests

It can be very difficult getting through on the telephone, but the receptionists are helpful and very responsive when I request an appointment for my mental health. I have been on medication for 10 years and have never been referred for specialist help with my mental health struggles. The doctor has explained that they do not think I should have been on this medication for so long, and I would like to stop taking them eventually, but I struggle to see how this will happen without being able to access specialist help for which I need them to refer me.