Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Castle Practice


Medically vulnerable but no appointments

I had been ringing for an appointment for days but I was unable to get an appointment despite explaining the circumstances and my medical history (which they should know as I am their patient). After a few days I was told to call 111 which I did. After going though another process of calling them, being called back and having to repeat my story over and over, 111 said a doctor would call me. I was then called back by my own surgery who had been told by 111 to book me an appointment for that day. I was glad to be seen and care was good once I saw the doctor. However, the system seems completely chaotic. I was unwell but had to spend a day on the phone going over and over the problem to end up where I had started back with my own surgery. This caused me a great deal of stress and frustration.