Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

The Castle Practice


Impossible to make contact

If you work it is an extremely challenging to get any appointments. When I eventually did and had to have some tests. It took weeks for me to get the results as they just don’t answer the phone. This is not a service at all. This needs an urgent review. Luckily my tests for suspected cancer came back clear. Imagine with a number of weeks of failing to get an appointment and then a number of weeks failing to get through for results may have caused a terrible outcome. Simply if you work you have no chance of seeing a GP in any kind of reasonable timeline.