Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

St Margarets Medical Practice


Good service but need more face to face appointments

The surgery is good. I can always get through to reception. Since COVID, the doctors do not want to see you face to face. I was getting pain in the ovaries so the nurse advised me to see the doctor for HRT treatment to see what she could do. I asked the nurse to do an appointment but she put me through to the doctor to call. When I spoke to the doctor they refused to give me HRT treatment and instead gave me steroid cream only. GP now not interested in what the patients concern is or care about their needs. Anything that is discussed is swept under the carpet. Not recently had any medication reviews. I did used to see a GP before about it. Few years ago it was brilliant with the service and care they provided.