Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

St Margarets Medical Practice


Referrals not made when told they had been

The service has been terrible during a mental health problem. For over two months I had been told that urgent mental health referrals had been made but this was not done, and I have had to try and access help by attending the hospital. My experience has been very poor.