Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Solihull Mind


Great Service

Solihull Mind have offered Professional Mental Health Services within Solihull for a number of years. They offer Daytime and Crisis Drop-in 365 days a year, Counselling Services, Art and Creative groups as well as supporting people. During Covid they offered one to one phone calls and Zoom meetings as well as getting food parcels to those who needed them, until they were able to offer a temporary drop in at their Holticultral site, none of which were offered by Primary Services. The Staff are very professional, I think any negative comments may be more due to personal grievances than professional standards offered by this unique service