Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Solihull Metropolitan Borough Council


Very quick and efficient service

I enquired with my care home about having rails. The lady said it would be the housing team that I would need to contact. I contacted the adult care team for an occupational therapy assessment. through another resident who had provided me with the number. It took about 2 weeks to get through and to get myself referred. It took a month for an occupational therapist to come out but when they did, they were lovely and the installer for the equipment was lovely.