Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Solihull Metropolitan Borough Council


Poor care and support for elderly mum

The social care team was contacted for my mum who is in her 100's. There is no consistency with the staff in the morning. Families and my mum is not able to tell which staff should be coming in the morning. The staff in the evenings that come to provide meals are not regular. I am one of the daughters and I have contacted the social team a lot of time to explain this including other family members but nothing is being done. Family members have gone out to visit mum in the afternoon to check on her and to ensure that she has eaten and dropped food off for her. My mum did have a social worker but they are no longer coming.