Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Solihull Metropolitan Borough Council


No communication for months

I was on the list for getting a support worker by the council, its been 4 months and still no one has called me to ask me how I'm doing. The lines are busy and because I'm old I fall asleep while on the phone. I wish someone will come to my home and speak with me. Am I asking too much? The social care system is broken now, I have to rely on the good will of the people to provide me with the support.