Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Solihull Hospital


Helpful receptionist

I have been under the physiotherapy team, and the care has been good. Recently I missed an appointment due to extreme special circumstances. I was just discharged from the physiotherapy team. I popped into the hospital and spoke to a receptionist on the desk, I explained the situation fully to them and they were very helpful and arranged an appointment for me. They were very helpful and provided a very good service.