Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Solihull Hospital


Lack of care & attention due to understaffing

My experience of Elmdon Ward was poor. Patients were shouting and balling in the middle of the night and disturbing the other patients on the ward. It was very hard to get any rest. It was a very difficult situation with some patients having dementia. They really should not be put on wards with non-dementia patients. It is unfair on those patients and also those of us who were getting disturbed at all hours of the night. The ward seemed very busy and understaffed. Patients did not get the care and attention they needed, including myself.