Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

UHB Solihull Hospital


Difficulty re-scheduling appointment

I received an appointment for Solihull Hospital at 8.30am. It takes me an hour on the bus to get to the hospital and my free bus pass does not work until after 9.30am. Unable to meet the costs of travel and having to set out at 7am in the morning meant that I just could not attend this appointment. It was very difficult to get through to the hospital to cancel and re-schedule the appointment, no one was answering the phone. It was very frustrating. After trying continuously for a number of days I did manage to re-schedule the appointment but the hospital then notified me that the appointment was cancelled. The appointment has not been re-scheduled and this has been going on for a number of months. I am very disappointed with the service I have received.