Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

UHB Solihull Hospital


Lost in the system

I was referred to the dermatology department for a treatment. I was referred in Aug 2021. I had not heard anything for a while and there was no communication in regards to the referral. It was only when I started chasing the hospital on numerous occasions that I was advised that I was not on the system. they had lost my details in the system. I had to get referred back and after continuous chases with the secretary of the department was I seen and now waiting for a plastic surgery which i was advised would be in 3 months time.