Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SOLAR - Bishop Wilson & Freshfields sites


Low levels of staff and poor communication

There are low levels of staff within the service, including not having an Occupational Therapist for over a year. This has had a negative impact on my child and the support they should be receiving. There is no stability within the service and my child does not get seen or supported by a consistent worker. We have requested an assessment for mental health and this has not been done. I have also received an abusive phone call from a member of staff when I pointed out my concerns about the service. I feel my child has been allowed to reach a point where they are really struggling to cope.