Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SOLAR - Bishop Wilson & Freshfields sites


Poor communication & feedback

My experience of Solar as a parent of a child receiving help from them, my experience has been poor. There has been a lack of communication and I have not been updated at all about my child's progress or about how well sessions/counselling is going. I am very disappointed as better feedback and communication would mean that I can better help my child.