Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

SHP - Grove Surgery


Absolutely horrendous.

Tried ringing continuously over 2 days to speak to doctor, before finally getting through. Had tonsillitis - receptionist recommended paracetamol and a syrup from pharmacist?? Finally after arguing, got an appointment to see doctor. Doctor who was horrified at how severe my white spots in throat were and prescribed antibiotics. Anyone older or more ill would have not persevered to get appointment. On another occasion had to get a repeat prescription for an acute condition, which had previously presented 5 years ago. Got through to surgery after 4 days of ringing. Got a telephone appointment to speak to doctor in one month's time. Had to bear the pain for over 4 weeks before I got prescription.