Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

SHP - Grove Surgery


Utter shambles and not fit for purpose

Irratic response times on calls, often exceeds 45 mins to answer, triage process is dangerous - unqualified people making decisions about how to deal with your problem. Call back times are rarely met, meaning you have to put hours aside to wait for a conversation with a doctor. No online appointment options and very limited chance of ever seeing a doctor. It is failing people at every stage and in particular I feel for older patients who are most in need and least likely to understand what on earth is going on. They need investigating urgently.