Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

SHP - Grove Surgery


Making appointment

Getting an appointment has become very difficult as the biggest hurdle is trying to get through to someone via telephone. Tried to phone multiple times to make an appointment for my son but was unable to get thru as the recorded message stated that the call queue was to the maximum capacity and to call later. Once I managed to get through but the call was disconnected. Tried 5 times without success and gave up as couldn’t carry on doing that because of being at work. I have had good service in the past before this surgery joined the partnership and had to wait in the call queue to make an appointment but usually had success if needed a same day appointment. Personal experience with the doctors has been good but the current system is not working. I feel that it is big partnership to be managed by a single call system and perhaps Grove road, Blossomfield and Monksoath surgeries could be in one group to manage the calls etc.