Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

SHP - Grove Surgery


Not fit for purpose

Whilst appreciating the new system of triage etc which clearly doesn’t work for all SHP must be held to account by some body within NHS for their dreadful telephone system which is a joke. Cut off at 8.05 call list full.....9.10 45 minutes wait to connect then put onto the next queue 28 minutes. Another day 1 hour 7 minutes holding to speak to reception. Let’s make it our jobs to hold on for SHP eh! Healthwatch what are you doing about it?