Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

SHP - Grove Surgery


Lack of care

Attempted to speak to a particular doctor who I had managed to get an appointment with the month before. Took an hour to get through on the phone. Asked for a telephone call back from this particular doctor. Was told she was not working together and to ring back tomorrow. I asked if said doctor would be working tomorrow and was told “I’m not sure”. Complete lack of care or understanding. Still not managed to get a phone call from this doctor.