Poor at answering the phone
Have to wait up to an hour to get through triage to then have to wait at least another 30 mins to speak to someone. They are. Poor at instigating referrals. They are. Poor at not returning phone calls. My mother is housebound. Took 8 weeks to get a private. Mri scan, which should have been a ct scan with contrast. Difficult to even get mother out of the house for the mri. Unable to take pain meds of any description be aise nothing works Nd they won't have her in hospital to. Explore this further. Mother is existing not living. She feels that because she is over 80 they don't really want to know. She was supposed to have had a call back from a doctor last Friday. SHE IS STILL WAITING! Give up calling when you are caller 48 and takes over an hour to get through. Perhaps they should add a # no. Option For covid information rather than it take 2 mins to even get into the queue by telling us what we already know about covid.